Refund & Cancellation Policy

1. Overview

At ECIL Runners Society, we strive to ensure our members and participants have a seamless experience when purchasing official club merchandise or registering for organized running events. This policy sets out clear guidelines on how cancellations, returns, and refunds are handled.

2. Event Registrations & Race Fees

• Standard Weekly Runs: Free community runs do not require any payments and are open to all registered community members.
• Paid Special Events / Timed 10Ks / Half Marathons: Registration fees cover race bibs, timing chips, hydration, breakfast, and finisher medals. Unless explicitly mentioned otherwise on the event page, event registration fees are non-refundable once confirmed.
• Event Postponement or Cancellation by Society: In the rare event of severe weather, municipal restrictions, or force majeure where the Society cancels an event, participants will be offered the choice of a 100% full refund or a free transfer of registration to the rescheduled date.

3. Official Merchandise (T-Shirts, Caps, & Gear)

• Size Exchanges: If your running T-shirt or singlet does not fit comfortably, you may request a size exchange within 7 days of receiving the item, provided the item is unworn, unwashed, and in its original condition with tags intact (subject to size availability).
• Defective or Damaged Products: If you receive a damaged or misprinted merchandise item, please report it within 48 hours of receipt with a photo to contact@ecilrunners.com. We will arrange a replacement or issue a full refund.
• Order Cancellation: You may cancel a merchandise order within 24 hours of placing it online, provided the merchandise batch has not already been dispatched or handed over for custom printing.

4. Refund Processing Time

Approved refunds are processed through our payment gateway partner (Razorpay) back to the original source payment method (UPI, Bank Account, or Credit/Debit Card). In accordance with standard banking cycles in India, refunds typically reflect in your account within 5 to 7 working days from the date of approval.